Mike Gaetano, CAPM serves as Data Operations Manager to the VHHA’s Data & Analytics team. Mike first joined the VHHA in October 2016 as Project Manager for the Quality & Safety team, where he was instrumental in designing data reports and leading Virginia’s hospitals in an improvement collaborative designed to enhance patient experience. Mike’s current role includes managing Data & Analytics projects, engaging hospital members in using data to inform improvement strategies, and continuing to support the VHHA Quality & Safety department by providing guided analyses in each of the Association’s statewide improvement priorities – acute care readmissions, hospital-acquired C. difficile infections, and patient experience as measured by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.
Prior to joining VHHA, Mike worked as Project Manager for Bon Secours Health System, facilitating expense reduction and integration projects throughout all seven hospitals in Virginia. He earned a Bachelor of Science in Health Services Administration from James Madison University, is certified in Tableau Analytics, and is a Certified Associate in Project Management (CAPM). In the summer of 2018, Mike began pursuing his Master of Business Administration from the University of Richmond, with an anticipated graduation in 2020.