Programs and Seminars

Throughout the year, the Association offers various Webinars, Audioconferences, on-site programs and on-line education (carelearning.com) that focuses on health care issues that affect Virginia health systems. View our calendar to see these and other VHHA/VHREF educational offerings throughout the year.

Click on Learn More to download a PDF copy of the brochure. To register for a program, click on Register Now.

Please note: VHREF requires payment in advance of any program. You may remit payment online using our secure online credit card system or print your registration confirmation e-mail to request payment by check.

Download this list of nearby hotels (PDF) if overnight room reservations are required in Glen Allen, Virginia, as well as directions to VHHA headquarters in Glen Allen.

Be sure to visit www.carelearning.com for your online educational courses.

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Auditing and Coding for Injections and Infusions

Webinar
July 16
Fee: $200 per connection

Learn from an Expert Answers to These Questions: Why is correct coding and billing for injections and infusions so difficult? Do the ending times for infusions need to be documented? What do auditors need to check? Why is it so difficult to reconcile charges back to the documentation? Why are injections and infusions a challenge for patients in observation? Who should be coding injections and infusions? Should injections and infusions be coded and billed relative to surgical procedures? What kind of policies and procedures should be in place for injections and infusions?

Target audience: CEOs, COOs, CFOs, CNOs, CMOs, all coding, billing and claims transaction staff, Chargemaster coordinators, financial analysts, auditing staff, case managers, outpatient service/infusion area personnel and ED observation

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Social Media: The Good, The Bad & The Ugly

Webinar
July 25
Fee: $200 per connection

This webinar is a review of legitimate uses of social media for business, clinical and operational purposes. It will also explore how a social strategy can engage consumers and patients and contribute to a patient’s longitudinal health record, as well as, enhance the patient experience. Innovative applications and trends will be highlighted across the care continuum. Bad and ugly examples will be described along with strategies to manage threats and risks, such as mis-utilization of resources, errors in judgment, human resource issues and data breaches.

Target audience: Senior leadership, HR, patient engagement staff, public relations, marketing, risk management, data/IT staff.

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Communicating in a Crisis: 8 Cardinal Rules for Survival

Webinar
July 31
Fee: $200 per connection

There is no foolproof approach to crisis management that’s guaranteed to protect your organization’s reputation. But there are eight cardinal rules that will preserve the trust you’ve worked so hard to earn among your employees, physicians, patients and community. Participants will learn how to implement the cardinal rules for communicating in a crisis, and will be able to help fellow senior leaders within their organization understand the strategic value of a comprehensive crisis-communication plan.

Emphasis will be placed on a recent case study from Eastern Maine Healthcare Systems (EMHS), an eight-hospital organization that put these cardinal rules into action to survive a highly visible crisis, recover from it and actually turn the crisis into an advantage. Attendees will learn how EMHS used the cardinal rules to produce a brief news cycle, restore trust and ultimately produce the organization’s second-highest fund-raising year on record. In the end, people rarely dwell on the crisis itself. But, they are heavily influenced by the way an organization handled it. This webinar will clearly demonstrate that by embracing the cardinal rules, hospitals can minimize damage and even turn a crisis to their advantage. 

Target audience: CEOs, COOs, legal, marketing, public relations, communications, community relations, risk management, strategic growth officers, chief transformation officers, business development and executives with on-call duties

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Restraint and Seclusion: Complying with CMS CoPs and Joint Commission Standards

Webinar
August 6
Fee: $200 per connection

Restraint and Seclusion is a significant compliance issue with both CMS and the Joint Commission. The restraint policy is one of the hardest to write and understand for hospitals. This program will simplify and take the mystery out of the Restraint and Seclusion interpretive guidelines. It will also provide a crosswalk to the Joint Commission standards. Note: Critical Access Hospitals (CAH) have a separate set of hospital CoPs and there is no corresponding patient rights chapter. 

Target audience: CEO, COO, CMO, CNO, all clinical nursing leadership, ED director, ED physicians, medical staff coordinators, professional staff nurses, department directors, The Joint Commission coordinators, performance improvement directors, risk managers, safety officers and compliance officers

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Creating Service Excellence: Generate Enthusiasm to Improve Patient Relations

Webinar
August 8
Fee: $200 per connection

Service excellence is critical to patients, their loved ones and other customers choosing you. Service excellence does not happen by accident. It is the result of purposeful design by leaders who are committed to serving the patient, their families and your other customers. Service excellence starts by placing the patient and your other customers first. You then have to communicate that concept to your team and hold them accountable. This session will give you a how-to guide to educate and enroll your team in service excellence. We will give you practical tips to foster cooperation to achieve service excellence. 

Target audience: COOs, CNOs, department heads, hospital leadership, nursing leadership, nursing home administrators and other hospital professionals interested in management

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The Medicare Secondary Payer (MSP) Program: Issues and Solutions

Webinar
August 13
Fee: $200 per connection

Learn from an expert answers to these questions: What is the Medicare Secondary Program? How is MSP supposed to work? Why is billing MSP so complicated? What process should we use to properly bill Medicare as secondary? Why do we have so much trouble with Workers’ Compensation? How can we be assured that we have all of the correct information so that proper billing under MSP takes place? How does MSP correlate with Coordination of Benefits Contractor (COBC)? What happens if we request and receive conditional payment? Are the RACs interested in MSP problems?

Target audience: CEO, COO, CFO, CMO, CNO, patient financial services, billing staff, claims transaction personnel, utilization review staff, internal auditors, registration personnel, clinical staff, compliance officers and all personnel having contact with patients

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Good Day Sunshine Rule: Reporting Has Begun, Now What?

Webinar
August 20
Fee: $200 per connection

Earlier this year, CMS released its final rule, implementing the Physician Payments Sunshine Act requiring public disclosure of payments and transfers of value to physicians and teaching hospitals. The new regulations also mandate disclosure of physician ownership in certain drug and device companies, as well as group purchasing organizations (GPOs). Although CMS narrowed the scope of reporting requirements, your vendors may disclose more than you realize. Manufacturers will begin reporting on August 1, 2013, so hospitals need to understand what their vendors and GPOs will report to assess possible regulatory implications. In this program, we will provide relevant background about the new law and review case studies so that providers will understand the scope and possible impact on operations including purchasing decisions and vendor relationships. 

Target audience: CEO, COO, CFO, CMO, supply chain personnel, compliance officers and legal counsel