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Virginia Hospital & Healthcare Association

Programs and Seminars

Throughout the year, the Association offers various Webinars, Audioconferences, on-site programs and on-line education (carelearning.com) that focuses on health care issues that affect Virginia health systems. View our calendar to see these and other VHHA/VHREF educational offerings throughout the year.

Click on Learn More to download a PDF copy of the brochure. To register for a program, click on Register Now.

NOTES: Registration for a webinar below entitles you to one telephone connection at one location, one master set of handouts (with permission to make additional copies for the participants at your location), one Internet connection and an unlimited number of participants from your organization in one listening room.

VHREF requires payment in advance of any program. You may remit payment online using our secure online credit card system or print your registration confirmation e-mail to request payment by check.

Download this list of nearby hotels (PDF) if overnight room reservations are required in Glen Allen, Virginia, as well as directions to VHHA headquarters in Glen Allen.

Be sure to visit www.carelearning.com for your online educational courses.

What's Going on with the RACs?

August 12 (9:30 a.m. - 11 a.m.)
Fee: $200 per connection (1 Audio/1 Internet)

There is a tremendous backlog of RAC appeals at the ALJ (Administrative Law Judge) and MAC (Medicare Appeals Council) level. There are currently about 500,000 pending appeals. To address the current appeals, it is estimated that 28 months will be required before new appeals can be considered. One of the main issues is that of documenting medical necessity for inpatient admissions. The appeals process and the ever changing RAC audit issues will be addressed in this program.

Target audience: CEO; COO; CFO; CMO; CNO; RAC coordinators; health care auditors; Chargemaster coordinators; billing and claims generation personnel; patient financial management personnel; cost accounting personnel; cost report personnel; financial analysts; financial planners, Managed Care contract personnel; revenue enhancement staff; physician services; physicians; non-physician practitioners; clinical directors/managers; and compliance officers

NoCVA HEN: Preventing Obstetrical Adverse Events In-Person Session

September 3 - September 4
Fee: $99 per person

The NoCVA HEN Preventing Obstetrical Adverse Events In-Person Session is a two-day program designed to provide both content and hands-on learning through simulation exercises to improve maternal/child safety around the management of maternal hemorrhage and pre-eclampsia as well as other adverse obstetrical events. The program will provide both beginner and advanced tracks. The featured speaker, James B. Hill, Associate Professor of Obstetrics and Gynecology in the Division of Maternal-Fetal Medicine at EVMS, will address the topic of pre-eclampsia. Day 2 of the program will engage participants in multiple simulations using EVMS’ state-of-the-art simulation lab.


  • Rapidly reduce errors by improving team performance

  • Unlock the power of simulation to reinforce evidence-based safe behaviors

  • Integrate evidence-based teamwork and communication methods and strategies (TeamSTEPPS®) into perinatal clinical skills simulations

  • Practice and assess effectiveness across multiple levels of simulation fidelity (i.e. mannequins, human simulation, immersive environments and ‘table top’ case-based simulation)

  • Develop an actionable perinatal simulation training improvement plan

  • Practice easy-to-use, scenario-based learning events with built-in evaluation

  • Understand the use of safety culture data and quality improvement methodology to reduce risk and improve performance

Location: Eastern Virginia Medical School, Sentara Center for Simulation and Immersive Learning, 651 Colley Avenue, Second Floor, Norfolk, VA 23501


12.0 Contact Hours from Northwest AHEC

Target audience: Each hospital should send a team comprised of three to five people who will be able to take the simulation education back to their hospital and serve as trainers. We recommend including a provider, a nurse and a clinical educator if possible.

The ROI of Empowered Patients: Leveraging Technology to Boost Patient Satisfaction Scores and Other Quality Measures

September 4 (11 a.m. - 12 p.m.)
Fee: $200 per connection (1 Audio/1 Internet)

This webinar will explain how Summa Health System, one of the largest integrated health care delivery systems in Ohio serving more than one million patients each year, leveraged technology to empower patients and realize a measurable return on investment (ROI) in the form of improved patient satisfaction scores, adherence and lower 30-day readmission rates. Discussions will focus on 1) the health system’s implementation of a web-based multimedia, interactive platform to engage patients pre-operatively; and 2) its post-visit, high-tech centralized follow-up platform for handling discharge phone calls, information collection and reporting to reinforce healthy behaviors and help patients be more compliant and achieve better outcomes. Participants will learn how these initiatives empowered patients, improved HCAHPS scores and helped Summa capture 100 percent of its 2012 CMS pay-for-performance incentive. Participants also will leave the webinar armed with practical, take-home information that will allow them to implement and measure similar strategies within their own organizations. 

Target audience: CEO, CNO, nursing leadership, CMO, CFO, physician leadership, chief quality officer, quality, service excellence and patient experience leadership, CIO, CMIO and IT leadership

Effective Utilization of Modifiers for Outpatient Coding for Physicians and Hospitals

September 9 (9:30 a.m. - 11 a.m.)
Fee: $200 per connection (1 Audio/1 Internet)

Program Topics

  • Overview of Modifiers

  • New Modifiers for CY2012-CY2014

  • CMS's Correct Coding Initiative

  • E/M Modifiers

  • Surgery Related Modifiers

  • Other Modifiers

  • Modifiers and the Chargemaster

  • Documentation and Compliance Issues 

Target audience: CEO, COO, CFO, CMO, CNO, Chargemaster coordinators, coding staff and supervisors, billing and claims generation personnel, patient financial management personnel, cost accounting personnel, cost report staff, financial analysts, physician services, physicians, non-physician practitioners, clinical directors/managers and compliance officers.

Troops to Healthcare: How to Hire Vets

September 9 (10 a.m. - 2 p.m.)
Fee: Free; however registration is required

Returning veterans provide a young workforce that adapts well to various health care settings. The VHHA Troops to Healthcare program is designed to provide health care employers who want to hire and retain Vets motivation and education along with access to customized training and coaching to recruit, hire, train and retain Veterans. The seminar presents the economic case for hiring veterans and common barriers to hiring related to civilian job descriptions as well as common hiring practices and regimens. Differences in military and civilian work place expectations are described. Health systems and hospitals that have internal troops to health care efforts will share their experiences. There is no charge for this seminar and lunch is provided; however registration is required. Deadline to register is September 2.

Target audience: HR executive staff, hiring managers and recruiters

Creating Personal Health Experiences that Increase Loyalty

September 10 (11 a.m. - 12:30 p.m.)
Fee: $200 per connection (1 Audio/1 Internet)

Why are loyal patients worth more to your hospital than satisfied patients? Join in a lively discussion on the importance of going beyond satisfaction to create personal, memorable health experiences for each of your patients. You will hear how simple it can be to shift the attitude in your organization to better understand your patients and what they want out of their experience with you. Specific examples will be shared to demonstrate how to implement simple strategies that will turn the heat up on your traditional standards of customer service and develop loyal, referring patients. Be ready to shift your thinking and see your patient volumes increase by implementing these strategies to break free from the “sea of sameness” in today’s health care settings.

Target audience: Department managers, administration personnel, physicians, nursing staff, human resources and PR/marketing

National Patient Safety Goals (NPSGs): A Joint Commission Update 2014

September 11 (10 a.m. - 11:30 a.m.)
Fee: $200 per connection (1 Audio/1 Internet)

Learn from an expert strategies to ensure compliance with the NPSGs. This program will address patient safety issues, the underlying causes, and risk reduction. It also will focus on the application of the NSPGs from an organizational operations perspective.

Target audience: CEO, COO, CNO, CMO, pharmacists, medical staff personnel, nurses, outpatient/inpatient hospital leadership, The Joint Commission coordinators, performance improvement directors, risk managers, patient safety officers and compliance officers

Discharge Planning and Utilization Review (UR) Standards: CMS Update 2014

September 16 (10 a.m. - 11:30 a.m.)
Fee: $200 per connection (1 Audio/1 Internet)

The Centers for Medicare & Medicaid Services (CMS) has released the revised (March 2014) Conditions of Participation (CoP) interpretive guidelines for hospital discharge planning standards. Because of the CMS regulation penalizing hospitals for having a higher than average readmission rate, hospitals will continue to be impacted financially. This program will address strategies for effective discharge planning; it also will cover the CMS UR standards. 

Target audience: CEO, COO, CMO, CNO, social work leadership, UR staff and committee, discharge planners, social workers, case managers, transitional care nurses, clinical nursing leadership, nurse managers/supervisors, medical staff coordinators, The Joint Commission coordinators, quality improvement directors, risk managers, safety officers and compliance officers

Six Crucial Behaviors for Patient-Facing Employees

September 24 (11 a.m. - 12:30 p.m.)
Fee: $200 per connection (1 Audio/1 Internet)

Employee engagement is increasingly recognized as one of the key drivers for improvements to patient satisfaction; if we do not have the right people in the right roles and staff are not satisfied, they cannot be expected to adhere to even the best customer service training programs and sustained improvement plans. 

Target audience: Human resources, department managers, operations managers, administrators, PR/marketing

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