Throughout the year, the Association offers various Webinars, Audioconferences, on-site programs and on-line education (carelearning.com) that focuses on health care issues that affect Virginia health systems. View our calendar to see these and other VHHA/VHREF educational offerings throughout the year.
Click on Learn More to download a PDF copy of the brochure. To register for a program, click on Register Now.
NOTES: Registration for a webinar below entitles you to one telephone connection at one location, one master set of handouts (with permission to make additional copies for the participants at your location), one Internet connection and an unlimited number of participants from your organization in one listening room.
VHREF requires payment in advance of any program. You may remit payment online using our secure online credit card system or print your registration confirmation e-mail to request payment by check.
Be sure to visit www.carelearning.com for your online educational courses.
Why are loyal patients worth more to your hospital than satisfied patients? Join in a lively discussion on the importance of going beyond satisfaction to create personal, memorable health experiences for each of your patients. You will hear how simple it can be to shift the attitude in your organization to better understand your patients and what they want out of their experience with you. Specific examples will be shared to demonstrate how to implement simple strategies that will turn the heat up on your traditional standards of customer service and develop loyal, referring patients. Be ready to shift your thinking and see your patient volumes increase by implementing these strategies to break free from the “sea of sameness” in today’s health care settings.
Target audience: Department managers, administration personnel, physicians, nursing staff, human resources and PR/marketing
Learn from an expert strategies to ensure compliance with the NPSGs. This program will address patient safety issues, the underlying causes, and risk reduction. It also will focus on the application of the NSPGs from an organizational operations perspective.
Target audience: CEO, COO, CNO, CMO, pharmacists, medical staff personnel, nurses, outpatient/inpatient hospital leadership, The Joint Commission coordinators, performance improvement directors, risk managers, patient safety officers and compliance officers
The Centers for Medicare & Medicaid Services (CMS) has released the revised (March 2014) Conditions of Participation (CoP) interpretive guidelines for hospital discharge planning standards. Because of the CMS regulation penalizing hospitals for having a higher than average readmission rate, hospitals will continue to be impacted financially. This program will address strategies for effective discharge planning; it also will cover the CMS UR standards.
Target audience: CEO, COO, CMO, CNO, social work leadership, UR staff and committee, discharge planners, social workers, case managers, transitional care nurses, clinical nursing leadership, nurse managers/supervisors, medical staff coordinators, The Joint Commission coordinators, quality improvement directors, risk managers, safety officers and compliance officers
Employee engagement is increasingly recognized as one of the key drivers for improvements to patient satisfaction; if we do not have the right people in the right roles and staff are not satisfied, they cannot be expected to adhere to even the best customer service training programs and sustained improvement plans.
Target audience: Human resources, department managers, operations managers, administrators, PR/marketing