The Power of Engagement: Elevating the Patient Experience
November 1-2, 2017
The Omni Homestead Resort

Continuing tradition, our membership will gather for the 91st Fall Meeting at the Homestead Resort in beautiful Hot Springs, VA for an opportunity to learn, share, and network. At this year’s program, The Power of Engagement: Elevating the Patient Experience, national experts will deliver cutting edge education and identify key strategies for hospital & health systems to engage their patients as active participants in their health and well-being. Each Fall more than 300 of our members and other stakeholders attend this event.

After completing this activity, participants should be better able to:

  • Review the massive impact of disruptive innovation, patient focused care, and digital technologies on hospitals and clinics.
  • Discuss the broad and integrated nature of patient experience and how a focus on experience can provide insights and inspirations for leading and engaging with others.
  • Discuss the term ‘unconscious bias’, and why it hinders positive experiences and engagement for both patients and providers.
  • Outline the difference between engagement, experience and satisfaction, and how to employ tools and tactics to boost engagement

Hotel Information

The Omni Homestead, 1766 Homestead Dr., Hot Springs, VA 24445
Included in this rate is the Modified American Plan (breakfast and dinner). Dinner reservations are required– please call 1-800-838-1766 in advance to book.

By Phone: 1-800-838-1766

The Role of the Board in Building and Sustaining Safe and Reliable Cultural and Operational Excellence
(Optional Trustee Workshop)
Friday, November 3, 2017
The Omni Homestead Resort

This workshop will focus on key elements of a high-performing board and explore the board’s role in operational excellence and the mechanisms to achieve it. The session is designed to support board implementation and standard practice of high reliability principles to fully support patient care and experience. Attendees will participate in a work setting huddle; use simulation to evaluate how great clinical leaders manage just culture and professionalism to promote a healthy culture; and reflect on the creation of board reports for effective oversight. Supporting case studies, literature and data will also be reviewed.

Faculty: Dr. Allan FrankelSafe and Reliable Healthcare, LLP