VHREF Registration Terms & Conditions:

Cancellations & Transfers:
There will be no penalty for cancellations received 30 days prior to major events.

A cancellation fee of 50% of registration costs will be applied for cancellations received between 15-29 days prior to the event. No refund will be issued for cancellations received 14 days or less prior to the event, unless in accordance with the Emergency Policy below. If you cannot attend the Conference, you may transfer your registration to another attendee. Transfers must be submitted no later than 14 days prior to the event. Transfers made after this date will incur a 10% processing fee.  Late fees will apply to registrations submitted after the registration closing date. No shows will be responsible for full registration cost.
VHREF is not responsible for problems beyond our control such as weather conditions, venue conditions, parking, excursions, etc. No refunds will be given in these situations. The final decision on refunds rests with the VHREF Executive Director.

Seminars and workshops: cancellations received in writing more than 72 hours prior will receive a full refund; cancellations received within 72 hours of the event are non-refundable, unless in accordance with the Emergency Policy below.

Emergency Policy:
Refunds may be granted if an attendee is unable to attend the conference due to a family death, illness, or other extraordinary circumstance.  In such a circumstance, the VHREF Program and Events Coordinator must be contacted by e-mail. Refunds will still be subject to the 10% processing fee.

Payment Policy:
Registration payments are due 1 business day prior to the event. Payments received after this date will incur a 20% late fee. Please note that if you are paying by check the check must be postmarked by the corresponding deadline date in order to receive that pricing.

Photography & Recording Authorization:
Events may be photographed and recorded. Your registration will indicate your
consent for the use of such photographs or recordings for educational and promotional purposes.

Accessibility & Dietary Requirement:
Conference sites are physically accessible. If you have other access needs or dietary restrictions, please indicate in the “Comments” section of the online registration form or contact the Program and Events Coordinator.

Lauren B. Martin
Coordinator, Programs and Events
804-297-3555
lmartin@vhha.com