The VHHA Center for Healthcare Excellence was launched in January 2015 as an initiative of VHHA and the VHHA Foundation.


To improve the safety and quality of health care in Virginia by assisting members in achieving top-tier performance in quality, safety and service.

Specifically, the Center will: (1) Support and encourage adoption of best practices in patient care and service by all Virginia hospitals and health systems; (2) Facilitate effective collaborations among Virginia hospitals, health systems, health care providers and key stakeholders; and (3) Serve as a coordinating center for seeking, procuring and administering funding to support patient safety and health care quality initiatives in Virginia.

Imagine a Virginia That . . .

  • Delivers high-value health care (top-tier quality at the lowest cost);
  • Ensures a safe environment for all patients, families, staff, and visitors in health care organizations;
  • Achieves zero harm to all patients;
  • Always provides an optimal patient and family experience;
  • Understands and adopts reliability as an operating system in health care;
  • Designs and implements health care work processes to reflect evidence-based best practices; and
  • Influences and reinforces behavior accountability of individuals, teams, and organizations.

Overview of the Center for Healthcare Excellence

The VHHA Board of Directors approved making publicly available a Virginia report card that measures aggregate quality and patient safety performance of Virginia's hospitals.

Information contained herein details progress made by Virginia hospitals and health systems in select quality and patient satisfaction elements of performance.

Last Data Uploaded June 2018

scorecard edited (Custom) (2)


Abraham Segres: Vice President, Quality and Patient Safety

Joyce Dayvault: Director, Performance Improvement

Theresa Lindamood: Administrative Assistant for Quality & Patient Safety

Joan Williamson: Director, Virginia Patient Safety Organization

The Virginia PSO is a component organization of VHHA and the VHHA Foundation, created under the authority of the Patient Safety and Quality Improvement Act of 2005. The Virginia PSO was established to assist Virginia hospitals, health systems and other health care organizations in providing the safest and highest quality of care to their patients. Contact Joan Williamson at for more information.
"Great Things Are Happening in Virginia Hospitals!" is a summary of collaborative patient safety work involving the Center for Healthcare Excellence and member hospitals and health systems working together to improve quality, safety, service, and value for patients.