The VHHA Center for Healthcare Excellence was launched in January 2015 as an initiative of VHHA and the Virginia Hospital Research & Education Foundation (VHREF).
To improve the safety and quality of health care in Virginia by assisting members in achieving top-tier performance in quality, safety and service.
Specifically, the Center will: (1) Support and encourage adoption of best practices in patient care and service by all Virginia hospitals and health systems; (2) Facilitate effective collaborations among Virginia hospitals, health systems, health care providers and key stakeholders; and (3) Serve as a coordinating center for seeking, procuring and administering funding to support patient safety and health care quality initiatives in Virginia.
Imagine a Virginia That . . .
- Delivers high-value health care (top-tier quality at the lowest cost);
- Ensures a safe environment for all patients, families, staff, and visitors in health care organizations;
- Achieves zero harm to all patients;
- Always provides an optimal patient and family experience;
- Understands and adopts reliability as an operating system in health care;
- Designs and implements health care work processes to reflect evidence-based best practices; and
- Influences and reinforces behavior accountability of individuals, teams, and organizations.
Overview of the Center for Healthcare Excellence
The VHHA Board of Directors approved making publicly available a Virginia report card that measures aggregate quality and patient safety performance of Virginia's hospitals.
Information contained herein details progress made by Virginia hospitals and health systems in select quality and patient satisfaction elements of performance.
Last Data Uploaded June 2017
Abraham Segres: Vice President, Quality and Patient Safety
Betsy Archer: Senior Director for Grants & Performance Improvement
Joyce Dayvault: Director, Performance Improvement
Mike Gaetano: Project Manager, Quality & Patient Safety
Theresa Lindamood: Administrative Assistant for Quality & Patient Safety
Joan Williamson: Director, Virginia Patient Safety Organization
The Virginia PSO is a component organization of VHHA and VHREF, created under the authority of the Patient Safety and Quality Improvement Act of 2005. The Virginia PSO was established to assist Virginia hospitals, health systems and other health care organizations in providing the safest and highest quality of care to their patients.
"Great Things Are Happening in Virginia Hospitals!" is a summary of collaborative patient safety work involving the Center for Healthcare Excellence and member hospitals and health systems working together to improve quality, safety, service, and value for patients.
Performance Improvement Initiatives
The palliative care forum promotes awareness and improvement in palliative, hospice and end of life care by focusing on hospital and health system education in inpatient and outpatient settings.
This collaborative engagement provides coaching and resources to senior leaders of Virginia’s rural hospitals. The objective is to help hospitals on their journey to becoming better places for employees to work, for physicians to practice medicine and for patients to receive care.
Virginia's Hospital Improvement Innovation Network (HIIN) is a key resource to achieving top tier performance in quality, safety, and service for all Virginia health care providers.
This coalition, led by VHQC, VHHA, and the Virginia Department for Aging and Rehabilitation Services, focuses efforts on identifying effective strategies and building strong partnerships to improve patient care transitions, with the goal of reducing unnecessary hospitalizations for Virginia patients.
Applying the concepts of high reliability organizations (HRO) in health care begins with leaders at all levels identifying how the care they provide can improve. All hospitals are different and have different challenges, resource levels, and cultures.
VHHA has a goal that all Virginia hospitals providing obstetrical services voluntarily submit their rate of early elective deliveries to the VHHA and pledge to prevent early elective deliveries by establishing policies and procedures addressing this issue within their organizations.
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