The Board of Directors of the Virginia Hospital & Healthcare Association deems Patient and Family Experience a priority in relation to efforts to improve safety, quality, and service excellence for people receiving health care services in the Commonwealth of Virginia. The priority also includes the promotion of high reliability. Based on the desired response from members attending the 2015 Patient Safety Summit, the organization has structured as a Forum to focus on Patient and Family Experience as a component of Service Excellence.

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Improvement Guide

Patient and Family Experience Improvement Guide

The Patient and Family Experience Improvement Guide is a manual for Virginia hospitals and health systems developed by the Virginia Hospital & Healthcare Association’s Center for Healthcare Excellence to support members working to enhance patient and family experience, and HCAHPS performance. View Guide
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Data Dashboard

Patient and Family Experience Dashboard

The Virginia Hospital Patient Experience Dashboard provides information on categorical performance measures as specified by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This dashboard tool provides analyses in state performance distribution, individual hospital performance, and historical performance trends. View Dashboard

FOUR FOUNDATIONS OF PATIENT EXPERIENCE

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