The Center for Healthcare Excellence launched the 2017 Patient and Family Experience Improvement Program for hospitals and health systems with an April 26 webinar featuring an overview of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data and state domain rankings, and a presentation from Virginia Hospital Center Director of Patient Experience Mary Catlin regarding the intersection between patient experience, employee engagement, safety, and quality.

(Alternate viewing link here.)

A May 24 webinar in this series focuses on the critical first steps toward establishing a successful patient and family advisory council.

(Alternate viewing link here.)

An October 18 webinar from the VHHA Center for Healthcare Excellence focuses on “Low Cost Design Solutions for Improved Patient Experience.” This webinar features speakers from Kahler Slater, a design firm specializing in health care facilities, and from Sentara Martha Jefferson Hospital.

A December 12 webinar from the VHHA Center for Healthcare Excellence focuses on "Proper Volunteer Utilization for Improved Patient Experience." The webinar features Margaret Cullivan, Director of Patient Relations/Volunteer Services for Sentara Williamsburg Regional Medical Center, and VHHA Patient Experience Program Consultant Carrie Brady.

(Alternate viewing link here.)

A February 21 webinar from the VHHA Center for Healthcare Excellence focuses on the upcoming "Senior Leader Patient Experience Exercise." The webinar features Sentara Martha Jefferson Hospital President Jonathan Davis and VHHA Patient Experience Program Consultant Carrie Brady.

(Alternate viewing link here.)