Applying the concepts of high reliability organizations (HRO) in health care begins with leaders at all levels identifying how the care they provide can improve. All hospitals are different and have different challenges, resource levels and cultures. High reliability organizing is an ongoing process that is never perfect, complete or total, however, there are characteristics that guide the thinking of people in highly reliable organizations, and there are processes that every hospital can use to improve the reliability of their own organization.

On Nov. 8, 2017, VCU Health, in conjunction with the Virginia PSO, hosted a webinar whose theme is "Just Culture: A Key Component of High Reliability Leadership."

Review webinar presentation slides here.